Last updated: November 1, 2026

Refund Policy

Short version: if we can't deliver, you get a full refund. If we deliver but something's off, we compensate — usually with a bigger pack, sometimes with a partial refund. Full details below.

Full refund — no questions asked

  • We can't deliver. Supplier issue, your account went private mid-delivery, platform crackdown, whatever — if we can't fulfill, we refund 100% within 24 hours.
  • Delivery hasn't started within 6 hours. If the counter hasn't moved 6 hours after order, we consider it a failed delivery and refund.
  • Wrong service delivered. If you ordered followers and got likes instead (rare, but happens), we refund and re-order at no extra cost.

Partial refund / compensation

  • Partial delivery. If we deliver 60-80% of the promised amount, we'll finish the rest OR refund the missing portion. Your choice.
  • Delayed delivery beyond estimate. If a pack takes noticeably longer than advertised, we typically upgrade your next pack to 1.5x quantity as compensation.
  • Refill triggered heavily. If more than 25% of delivered followers drop within 30 days, we investigate and often compensate on top of the automatic refill.

What we can NOT refund

  • Successfully delivered orders after 24 hours. Once real accounts follow your profile, we can't un-deliver. If you're unhappy, contact us — we'll usually offer a next-order top-up.
  • Orders you gave incorrect account info for. If you typed the wrong @username and we sent followers to a stranger's account, we can't recover that. Please double-check before submitting.
  • Orders where your account got banned by the platform. If Meta / TikTok / etc. suspend your account for reasons unrelated to our delivery (unrelated violations), we can't refund.
  • Third-party outcomes. We don't refund based on business results (didn't make sales, didn't get a brand deal, etc.).

How to request

  1. DM us on Telegram @growsub (fastest, usually 5-10 min response during Warsaw daytime).
  2. Or email [email protected] (response within 24 hours).
  3. Include your order ID and a screenshot of the issue if applicable.

Chargebacks

Please reach out to us before initiating a chargeback with your bank or crypto processor. Chargebacks bypass our support and cost us both a fee — we'd rather just refund you. Unauthorized chargebacks result in permanent account suspension.

Timeline

  • Card refunds: 3-5 business days back to your card.
  • PayPal refunds: instant to your PayPal balance.
  • Crypto refunds: within 1 hour to the address you specify.